Bug fixing & error resolution
500 errors, white screens, broken checkout or cart issues — diagnosed and fixed at the root.
PrestaShop bug fixing →PrestaShop support: how it works
PrestaShop support means a developer who knows PrestaShop takes care of the technical side of your store: fixing errors, keeping modules and the core up to date, making pages faster and keeping the store secure. Presta Support is an independent team that does exactly that for businesses running PrestaShop 1.6, 1.7, 8 and 9.
On this page you can read how PrestaShop support works with us, what it covers, what it costs and what you can expect from the moment you contact us.
- PrestaShop 1.6
- PrestaShop 1.7
- PrestaShop 8
- PrestaShop 9
How PrestaShop support works in three steps
No surprises: you approve the price before we touch your store.
- 01
Tell us what's wrong
Share your store URL, PrestaShop version and a short description of the problem.
- 02
Get a fixed quote
A developer reviews it and sends a diagnosis with a fixed price.
- 03
We fix and test it
The fix is tested on a staging copy first, then deployed to your live store with a short report.
What happens after you contact us
- Your request. You describe the problem through the contact form or in your customer account. The more detail you give (error message, PrestaShop version, what changed recently), the faster we can find the cause.
- Diagnosis. A developer looks at the problem and tells you what is causing it and what is needed to fix it.
- Fixed quote. You receive a fixed price before any work starts. Nothing happens until you approve it.
- Safe access. Only after approval do we ask for access to your back-office, FTP/SFTP or hosting, in a secure way. Never send passwords in a ticket or through the contact form.
- The fix. We work on a staging copy of your store and take a full backup before anything goes live.
- Testing and go-live. We test the affected flows, such as product pages, cart and checkout, and then deploy the change to your live store.
- Short report. You receive a summary of the cause, what we changed and any advice to prevent the problem from coming back.
What our PrestaShop support covers
From a single bug fix to ongoing maintenance: these are the areas we work on every day.
Speed optimization
Faster pages and better Core Web Vitals through caching, image, database and server tuning.
PrestaShop speed optimization →Upgrades & migrations
Safe PrestaShop upgrades from 1.6 or 1.7 to PrestaShop 8 and 9, tested on a copy of your store, or a migration from another platform.
PrestaShop upgrade service →Modules & custom development
Install, configure or debug modules, resolve conflicts, or build a custom module for your workflow.
PrestaShop module development →Security & malware cleanup
Hacked store cleanup, security patches, hardening and backups to keep customer data safe.
PrestaShop security service →Theme customization
Layout changes, template fixes and design tweaks to your PrestaShop theme — without breaking updates.
PrestaShop theme customization →One-off fix or support package?
There are two ways to work with us. Both start with a clear agreement on what will be done.
| One-off fix | Support package | |
|---|---|---|
| Best for | A single problem that needs solving | Regular work, updates and questions |
| Price | Fixed quote per job | A set number of support hours |
| How you start | Describe the issue | Order a package |
| Follow-up | Report after the fix | Hours logged per ticket in your account |
With a support package you open tickets in your customer account, follow every request there and see how many hours you have left.
PrestaShop support packages
Prepaid support hours for businesses. Prices exclude VAT.
Easy
For a single question or a small task.
€375
Excl. VAT- Support hours: 3
- Valid for 1 month
- €125 per hour
- Installation advice for hosting, modules and themes
- Installing modules and themes
- Configuring the back-office and native modules
Essential
A small reserve of hours for the year.
€660
Excl. VAT- Support hours: 6
- Valid for 12 months
- €110 per hour
- Installation advice for hosting, modules and themes
- Installing modules and themes
- Configuring the back-office and native modules
- Expert advice on your store
Premium
For stores with regular technical work.
€1,260
Excl. VAT- Support hours: 12
- Valid for 12 months
- €105 per hour
- Installation advice for hosting, modules and themes
- Installing modules and themes
- Configuring the back-office and native modules
- Expert advice on your store
- Importing catalogues in CSV format
Deluxe
The best hourly rate for larger projects.
€2,000
Excl. VAT- Support hours: 20
- Valid for 12 months
- €100 per hour
- Installation advice for hosting, modules and themes
- Installing modules and themes
- Configuring the back-office and native modules
- Expert advice on your store
- Importing catalogues in CSV format
Need something else or a larger job?
How we work on your store
- Staging first. Changes are tested on a copy of your store before they reach your customers.
- Backups. We take a full backup before deploying anything to your live shop.
- Fixed price. You approve the price before we start; no open-ended hourly bills.
- No fix, no fee. If we cannot solve the problem, you do not pay for the attempt.
- Confidential. We handle your data and access with care, and sign an NDA on request.
- Update-safe. Where possible we fix problems in a way that survives future updates, and we tell you when a module is the weak spot.
Which PrestaShop versions we support
We support PrestaShop 1.6, 1.7, 8 and 9, including stores with custom themes and third-party modules. Still on an older version? Then we can also help you plan and carry out an upgrade to a current PrestaShop version, with a check of your theme, modules and custom code first.
Frequently asked questions about PrestaShop support
What is PrestaShop support?
PrestaShop support is technical help for your PrestaShop store from developers who know the platform: solving errors, updating modules and the core, improving speed and keeping the store secure.
Which PrestaShop versions do you support?
We support PrestaShop 1.6, 1.7, 8 and 9, including stores running custom themes and third-party modules.
What does PrestaShop support cost?
You can buy a support package with a fixed number of hours, or request a fixed quote for a single job. Either way, you know the price in advance.
Will you work on my live store?
We test changes on a staging copy first and take a full backup before deploying anything to your live shop.
What do you need from me to get started?
Your store URL, your PrestaShop version and a short description of the problem. We only ask for access to your store after you have approved the quote.
Do you work for private individuals?
No, Presta Support works for businesses only.
Need PrestaShop support?
Describe your problem and receive a diagnosis and a fixed quote before any work starts.