PrestaShop security service
Hacked store cleanup, security patches, hardening and backups to keep customer data safe.
A hacked store can show spam, redirect visitors, steal payment data or be blocked by your host and search engines. And even without a hack, outdated modules and weak settings are an open door.
We clean infected stores, close the hole that was used, and harden the installation so the same thing does not happen again.
Do you recognise this?
Signs of a security problem:
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Visitors are redirected to other sites, or spam appears in search results
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Unknown files or admin accounts in your store
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Your host or a search engine reports malware
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Customers report suspicious payment pages
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Your store runs outdated modules with known vulnerabilities
How we solve it
We scan files and the database for malicious code, compare core files with the original PrestaShop release, remove the infection and find out how the attacker got in. Then we close that route: updates, removal of vulnerable modules, secure file permissions and safer configuration.
Afterwards you receive advice on backups, access management and updates to keep the store safe.
What's included
- Scan of files and database for malicious code
- Comparison of core files with the original release
- Cleaning the infection and removing backdoors
- Finding and closing the entry point
- Hardening: permissions, admin access, configuration
- Advice on backups, updates and access
What to expect
From your first message to a tested fix in your live store: every step is clear, and nothing changes in your store before you have approved the quote.
- 01
You describe the situation
Send your store URL, PrestaShop version and what you see: error messages, screenshots, when it started and what changed recently. The more context, the faster we can narrow it down.
- 02
We diagnose first
We secure a copy of the current state, scan files and the database, and look for the entry point the attacker used.
- 03
You get a fixed quote
You receive a short explanation of the cause, the proposed solution and a fixed price. Nothing is changed in your store until you approve it.
- 04
We do the work on a copy
Cleaning and hardening are prepared and verified, then applied with a backup in place so nothing is lost.
- 05
Go live and report
After a backup we deploy the change to your live store, check the important flows again and send a short report of what was done and what to watch.
- 06
Questions afterwards
Have a question about the report, or do you notice something after going live? Just reply. We look into it and tell you what it is and what it takes.
Frequently asked questions
My store is hacked right now. What should I do first?
Change the passwords of your hosting, database and back-office, and contact us with your store URL. Do not delete files at random; that can remove the evidence of how the attacker got in.
Is customer data at risk?
That depends on the type of attack. We look at what was accessible and tell you what we find, so you can decide whether you need to inform customers or authorities.
Can you prevent future hacks?
No one can rule out every attack, but updates, removing vulnerable modules and good configuration close the most common doors.
Do you keep my store safe afterwards?
Updates and checks can be part of a maintenance plan; ask us about the options.
Get help with your PrestaShop store
Describe the issue and we will reply with a diagnosis and a quote.
- Or email info@presta.support