Bug fixing & error resolution
500 errors, white screens, broken checkout or cart issues — diagnosed and fixed at the root.
PrestaShop bug fixing →PrestaShop support & maintenance
Expert PrestaShop support for when your store can't wait
Bugs, slow pages, broken modules or a stalled upgrade? Our PrestaShop developers find the cause and fix it — with a clear quote before any work starts.
- PrestaShop 1.6
- PrestaShop 1.7
- PrestaShop 8
- PrestaShop 9
Ticket #[0000]
Resolved
Checkout returns a 500 error after module update
- Received — issue logged with store URL & access
- Diagnosed — override conflict in payment module
- Quoted & approved — fixed price agreed
- Fixed & tested — on staging, then live
PrestaShop services for every problem
From a single bug fix to ongoing maintenance, we handle the technical side of your PrestaShop store so you can focus on selling.
Speed optimization
Faster pages and better Core Web Vitals through caching, image, database and server tuning.
PrestaShop speed optimization →Upgrades & migrations
Safe PrestaShop upgrades from 1.6 or 1.7 to PrestaShop 8 and 9, tested on a copy of your store, or a migration from another platform.
PrestaShop upgrade service →Modules & custom development
Install, configure or debug modules, resolve conflicts, or build a custom module for your workflow.
PrestaShop module development →Security & malware cleanup
Hacked store cleanup, security patches, hardening and backups to keep customer data safe.
PrestaShop security service →Theme customization
Layout changes, template fixes and design tweaks to your PrestaShop theme — without breaking updates.
PrestaShop theme customization →How PrestaShop support works
Three steps, no surprises. You approve the price before we touch your store.
- 01
Tell us what's wrong
Share your store URL, PrestaShop version and a short description of the problem.
- 02
Get a fixed quote
A developer reviews it and sends a diagnosis with a fixed price within 24 hours.
- 03
We fix and test it
The fix is tested on a staging copy first, then deployed to your live store with a short report.
PrestaShop support packages
Buy a block of support hours and use them when you need them. Larger jobs get a fixed quote first.
Easy
For a single question or a small task.
€375
Excl. VAT- Support hours: 3
- Valid for 1 month
- €125 per hour
- Installation advice for hosting, modules and themes
- Installing modules and themes
- Configuring the back-office and native modules
Essential
A small reserve of hours for the year.
€660
Excl. VAT- Support hours: 6
- Valid for 12 months
- €110 per hour
- Installation advice for hosting, modules and themes
- Installing modules and themes
- Configuring the back-office and native modules
- Expert advice on your store
Premium
Most chosenFor stores with regular technical work.
€1,260
Excl. VAT- Support hours: 12
- Valid for 12 months
- €105 per hour
- Installation advice for hosting, modules and themes
- Installing modules and themes
- Configuring the back-office and native modules
- Expert advice on your store
- Importing catalogues in CSV format
Deluxe
The best hourly rate for larger projects.
€2,000
Excl. VAT- Support hours: 20
- Valid for 12 months
- €100 per hour
- Installation advice for hosting, modules and themes
- Installing modules and themes
- Configuring the back-office and native modules
- Expert advice on your store
- Importing catalogues in CSV format
Need something else or a larger job?
Custom modules, migrations or a job you cannot fit in a package: describe it and you get a fixed quote before any work starts.
PrestaShop support FAQ
Which PrestaShop versions do you support?
We support PrestaShop 1.6, 1.7, 8 and 9, including stores running custom themes and third-party modules.
How fast can you fix my PrestaShop store?
You receive a diagnosis and quote within 48 hours. Most fixes are completed within 5 business days after approval.
How much does PrestaShop support cost?
You can buy a support package with a fixed number of hours, or ask for a fixed quote for a single job. Either way you know the price before any work starts.
Will you work on my live store?
We test changes on a staging copy first and take a full backup before deploying anything to your live shop.
Can you upgrade my store to PrestaShop 8 or 9?
Yes. We check module and theme compatibility, migrate your data and test orders, payments and shipping before going live.
Get help with your PrestaShop store
Describe the issue and we'll reply with a diagnosis and fixed quote within 24 hours.
- No fix, no fee
- Confidential — NDA on request
- Or email info@presta.support
