20 hours of PrestaShop support, to use within 12 months of payment. You use the hours when you need them: for a bug, a module, a configuration question or a small improvement.
Every request goes through a ticket in your account. We log the time we spend on it, so you always see how many hours you have left.
What's included
- Installation advice for hosting, modules and themes
- Installing modules and themes
- Configuring the back-office and native modules
- Expert advice on your store
- Importing catalogues in CSV format
What to expect
From your first message to a tested fix in your live store: every step is clear, and nothing changes in your store before you have approved the quote.
- 01
Order the package
Pay online; the hours are added to your account straight after the payment is confirmed.
- 02
Open a ticket
Describe what you need in your account. Add screenshots or log files if that helps.
- 03
We do the work
A developer picks it up, tests on a copy where needed and reports back in the ticket.
- 04
Follow your hours
The time spent is deducted from your package; your account shows the remaining hours and the expiry date.
Frequently asked questions
What happens if a job takes longer than my remaining hours?
We tell you before we go over your balance. You can then add a package or approve the extra time separately.
When do the hours expire?
The package is valid for 12 months from the payment date. Unused hours expire after that.
Can I combine packages?
Yes. Hours from several packages are added up; the hours that expire first are used first.
Is custom development included?
Custom modules and larger developments are quoted separately, so you know the price before we start.
Get help with your PrestaShop store
Describe the issue and we will reply with a diagnosis and a quote.
- Or email info@presta.support