Easy
For a single question or a small task.
€375
Excl. VAT- Support hours: 3
- Valid for 1 month
- €125 per hour
- Installation advice for hosting, modules and themes
- Installing modules and themes
- Configuring the back-office and native modules
PrestaShop support packages
Buy a block of support hours and use them when you need them. Larger jobs get a fixed quote first.
Essential
A small reserve of hours for the year.
€660
Excl. VAT- Support hours: 6
- Valid for 12 months
- €110 per hour
- Installation advice for hosting, modules and themes
- Installing modules and themes
- Configuring the back-office and native modules
- Expert advice on your store
Premium
Most chosenFor stores with regular technical work.
€1,260
Excl. VAT- Support hours: 12
- Valid for 12 months
- €105 per hour
- Installation advice for hosting, modules and themes
- Installing modules and themes
- Configuring the back-office and native modules
- Expert advice on your store
- Importing catalogues in CSV format
Deluxe
The best hourly rate for larger projects.
€2,000
Excl. VAT- Support hours: 20
- Valid for 12 months
- €100 per hour
- Installation advice for hosting, modules and themes
- Installing modules and themes
- Configuring the back-office and native modules
- Expert advice on your store
- Importing catalogues in CSV format
Need something else or a larger job?
Custom modules, migrations or a job you cannot fit in a package: describe it and you get a fixed quote before any work starts.
PrestaShop support FAQ
Which PrestaShop versions do you support?
We support PrestaShop 1.6, 1.7, 8 and 9, including stores running custom themes and third-party modules.
How fast can you fix my PrestaShop store?
You receive a diagnosis and quote within 48 hours. Most fixes are completed within 5 business days after approval.
How much does PrestaShop support cost?
You can buy a support package with a fixed number of hours, or ask for a fixed quote for a single job. Either way you know the price before any work starts.
Will you work on my live store?
We test changes on a staging copy first and take a full backup before deploying anything to your live shop.
Can you upgrade my store to PrestaShop 8 or 9?
Yes. We check module and theme compatibility, migrate your data and test orders, payments and shipping before going live.